Help Desk Technician Jobs

According to the Bureau of Labor Statistics, the number of help desk analyst jobs is likely to increase by 10% until 2028, indicating a positive outlook for this position. Based on the requirements of Help Desk Analyst job openings on Indeed in the United States within the last three years. Enjoy flexibility with offices in Brussels/Antwerp/Ghent/Rotselaar & Nivelles, a variety of events, sport at work and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. So we organize company and team meetings on a regular base so everyone is informed properly.

Ability to communicate technical concepts in an understandable, non-technical manner. Must be able to communicate with individuals with all levels of technical and non-technical skill sets along with a good command of the English language. Completes required Help Desk training to enhance and improve support. Acts as a liaison between customers and internal support staff to assure accurate problem interpretation; maintains communications with customers during the problem resolution process if necessary. Lighter-workload days will be offset by training and proactive tasks to help improve company processes and documentation. I have been in help desk for almost 2 years, I am currently still there and managing a few systems. I have watched people who started with me move up ever fast as I stay in the same spot and the truth is its discouraging that you work so hard but are unable to get noticed.

Successful candidates are self-motivated, possess a sense of urgency and demonstrate critical thinking and exceptional interpersonal skills. Strong familiarity with IT managed services and ConnectWise is preferred. As an alumni and employee, Alexandra wanted to provide the same quality, prompt service that she received while she was enrolling at GCU. She sees each student she works with as an opportunity to develop a positive relationship, rooted in mutual trust and understanding. She wants every student that she works with to understand that she has their best interest in mind and will do anything in her power to help them.

Top 10 It Support & Help Desk Courses, Classes & Certifications Online In 2022

The company aims to be transparent with its employees and students by providing vital resources that help find answers to questions we might have. GCE also has an open-door policy which enables employees to talk to any member of management with ease and a welcoming attitude. If you’re interested in training to help you level up in the field we can share with you information coding about our programs. Click here to learn more about our Full Stack Network Engineer program. I took the network + class here because I want to take the test just to “fatten up” the resume. The skills taught in this class are so very applicable to what I do. Take the advice they offer here, network, volunteer, create a network for testing at home, and don’t give up.

• This IT help desk technician job description template includes the list of most important IT help desk technician’s duties and responsibilities.
• Using our career map, a Help Desk Engineer can determine their career goals through the career progression.
• The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems.
• Despite its drawbacks, serving at the help desk can be incredibly rewarding if the right qualities and skills are developed.

Omar is a Computer Science graduate with several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). Upon completion of this IT certification program, Students are supported in the next step of job search. They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more. So those who successfully complete this program have a direct route to get their info into the hands of these employers. Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success.

Best States For A Help Desk Engineer

VARs are constantly engaged in highly technical projects, which can provide you with amazing hands-on experience and new skills. You can also work for a customer and still perform projects, but you won’t get as much experience as you would working for a VAR. I also know someone who went from being totally broke to becoming a senior network engineer with a 6-figure salary within 24 months. That guy went on to become a systems engineer for some of the top tech giants of the world. Sure, some people choose to stay in entry-level roles (that’s what they claim, but secretly daydream about moving up) for most or all of their career –nothing wrong with that. But, there are also people who skyrocket through the industry like if they were cruising through outer space. Teaching – as a teacher, trainer, coach, mentor, etc. you’ll have developed the ability to explain issues clearly and concisely.

• Interested in working at GCE but can’t find a position that’s right for you?
• In fact, there are a variety of short-term tech training programs that last less than a year.
• Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder.
• We determined these as the best states based on job availability and pay.

You’ll also need to be able to do this when talking customers through their issues and it’s likely that, as you grow in the role, you’ll be expected to train new staff members on the desk. If you can demonstrate this skill early on, then you’ll definitely be on your way. It’s also a great place to get to know the company you work for and the products they offer. You don’t just see them, you get right down into the depths of them – learning what they are and how they work. This will then put you in great stead for internal promotions as well as giving you transferable skills to take elsewhere when you’re ready to leave.

Help Desk Technician Salary

She believes that this type of mindset starts with the ability to take ownership, trying new things, and by always looking for more ways to be the best. She also believes it is important to develop strong relationship management, so that you can challenge each other, develop strategies and new ideas that will allow you to grow.

By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Speaking skills. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S. Eventually, if you have all it takes to become a successful help desk engineer, you can probably earn as big as $46,425 annually. Domain Issues – Here you will learn about how to create a user and OU in Domain, issues with joining domains Bitlocker & how to suspend and get the Bitlocker Code, resetting password and other domain related issues. Virtualization Management – Virtualization is driving Information Technology to new heights.

9 Towson University

This IT support training is geared towards beginners, so no prior experience is required. It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge. This IT help desk certification course helps learners to build an IT career path from a solid ground by teaching them the foundational skills needed to lead a successful career in IT. Paul is an IT Professional with over 11 years of experience currently working with various Federal Agencies in the United States as a Network Administrator.

• Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage.
• GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.
• IT managers will need plenty of experience, credentials, and certifications.
• You can also work for a customer and still perform projects, but you won’t get as much experience as you would working for a VAR.
• When you genuinely want to help someone, that desire comes across in your customer service.

After graduation, one of the best ways to acquire the experience and credentials needed to become a help desk analyst is to work an entry-level IT job, preferably as an entry-level help desk analyst. We’re now hiring a Help Desk Technician to help us keep growing. If you’re excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. Orange Cyberdefense is the expert cybersecurity business unit of the Orange Group, providing managed security, managed threat detection & response services to organizations around the globe.

Sarena, University Admissions Counselor

Engineers support the field staff by catering to the requirements of their mobile devices. They maintain documentation of existing activities through weekly/monthly status reports and incident reports and records.

Analysts typically work at remote locations, but they may travel to help clients or customers onsite. Many are scheduled during weekends and nights in order to provide around-the-clock assistance. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services. Capella’s competency-based online degree programs provide knowledge, real-world skills and IT certifications that are immediately applicable to your career goals. Admissions advisors can provide more info about technical support programs & curriculum, admissions & start dates, certification tracks, career placement, tuition costs and personalized financial aid options. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education ACE CREDIT®, which is the industry standard for translating workplace learning to college credit.

Some places are better than others when it comes to starting a career as a Help Desk Engineer. The best states for people in this position are New Hampshire, Massachusetts, Pennsylvania, and New front-end Jersey. Help Desk Engineers make the most in New Hampshire with an average salary of $95,382. Whereas in Massachusetts and Pennsylvania, they would average $94,438 and $91,598, respectively.

As a company we have incredibly innovative ways at approaching problems. This requires creative solutions and our company https://remotemode.net/ supports people with those solutions. My co-workers have become family and we compliment each other in our work style.

While technical knowledge is desired, don’t be put off if you feel that you don’t know enough about fixing hardware, installing software, or troubleshooting PC issues. These kinds of skills are called “hard skills” and can be taught to you as part of your IT service desk training. As businesses grow, their need for competent help desk support will grow. While in recent years some traditional help desk tasks have been outsourced, there will always be a desire for onsite support within every large company. Help desk support specialists are needed across all industries and can create a niche skillset by learning and specializing more in certain types of technology, systems, or hardware. Studying at MTI gives you valuable hands-on experience and a working knowledge of most types of computer hardware and many applications.

ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses. This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI. We are committed to fair hiring practices and to creating a welcoming environment for all team members. UDC’s have the ability to support organizations in the community they serve, help build partnerships and relationships to benefit students and organizations, and directly impact the community in which you work. It’s a culture that encourages ongoing learning and being open to change.

But, also keep in mind the importance of understanding the big picture of the IT industry. VARs sell and install the manufacturer’s products for customers, who may or may not need help managing their network. If they do, they can outsource their IT department to an MSP and only keep one or two IT guys in-house.